I had the invoice and shipping label finished, addressed to Alia Al-Hussein, in Miami. I didn’t recognize the name. Finally I had to charge her American Express card, which requires entering the address the credit bills go to. She didn’t want to give me the address. I said that it only needed the numbers in the street address and the postal code. She said that her home didn’t have a street address or a postal code, and that it was in a foreign country.
One Christmas I got a call from a woman with an upper-class British accent. Her 8-year-old nephew stuttered and his speech clinic, at their local university, used a delayed auditory feedback (DAF) device made by my company. Her nephew could only go to therapy once a week so the SLP recommended that the family buy a device to use at home every day. She wanted the device shipped to Miami, where she was on vacation. We talked about the boy’s therapy and his speech for 45 minutes. I have these conversations every day.